As part of our ongoing commitment to provide the best possible service to our patients, we want you to understand the billing process that occurs after your visit
to a Penn Medicine Hospital or Physician office.
If you have given us insurance information at the time of registration, we will send a claim to your insurance company. Once your insurance company pays its
portion of the bill, you may receive an Explanation of Benefits (EOB). This explanation should describe how your insurance company processed the bill.
You will then receive a billing statement from Penn Medicine for any portion that is considered to be patient liability. This statement will tell you the
balance due after the insurance processes the claim in accordance to your insurance benefit plan. It will also include a summary of charges for the services you received.
If you have any additional questions regarding your bill, please call the number listed on the bill or contact us at:
(877) 433-5299 for Hospital accounts or (800) 406-1177 for Physicians accounts